Shipping Policy
1. Shipping Overview
At Xtremo Pottery, we are committed to providing timely and efficient shipping for our customers. This Shipping Policy outlines our procedures and guidelines for shipping products purchased through XtremoPottery.com (the “Site”).
2. Shipping Methods and Costs
2.1. Shipping Methods: We offer various shipping methods to accommodate different needs. Shipping options are displayed at checkout and may include standard, expedited, and express shipping.
2.2. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the weight of the products, and the delivery location. Shipping fees are displayed during the checkout process.
3. Processing Time
3.1. Order Processing: Orders are typically processed within 1-2 business days from the date of purchase. Processing times may vary during peak periods or holidays.
3.2. Order Confirmation: Once your order is processed, you will receive an email confirmation with shipping details and a tracking number, if applicable.
4. Delivery Times
4.1. Estimated Delivery Times: Delivery times vary based on the shipping method chosen and the destination. Estimated delivery times are provided at checkout and may range from a few days to several weeks.
4.2. Delays: While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect delivery. We are not responsible for delays caused by shipping carriers.
5. Shipping Locations
5.1. Domestic Shipping: We currently ship to addresses within India.
5.2. International Shipping: At this time, we do not offer international shipping.
6. Shipping Restrictions
6.1. Delivery Areas: We may have restrictions on shipping to certain areas or addresses. If we are unable to deliver to your address, we will notify you and provide options for resolving the issue.
6.2. P.O. Boxes: We do not ship to P.O. Box addresses.
7. Order Tracking
7.1. Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
8. Shipping Issues
8.1. Missing or Lost Packages: If your package is missing or lost, please contact us at [email protected]. We will work with the carrier to resolve the issue.
8.2. Damaged Packages: If you receive a damaged package, please contact us immediately with details and photos of the damage. We will assist in arranging a replacement or refund.
9. Address Accuracy
9.1. Customer Responsibility: It is your responsibility to provide accurate shipping information at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
10. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational reasons. Any changes will be posted on the Site.
11. Contact Us
For questions or concerns about our shipping policy, please contact us at:
Email: [email protected]
Office Address: C-245, Sector 63, Noida 201301